Frequently Asked Questions

We accept online orders using Paypal, credit card, Shop Pay and GPay. 

You will receive an email notification once your order has been dispatched. 

All orders include free standard shipping. Orders by 11am for the same business day are dispatched the same day from our warehouse in Melbourne, VIC and that may take 3-6 business days depending on your location. 

We can do express shipping as well for only $5, you will get your order the next business day, if you are within the Express Post Network. Please check for your postcode here: Express Post Network.

We're shipping from Campbellfield, Victoria in Melbourne, Australia. 

All stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as the next business day. However, depending on your location it could take up to 6 business days. Kindly check whether your post code is included in (Express Post Network).

If you are not 100% satisfied with the remote you can get your money back within 60 days. We also have a 10 year warranty on all remotes too.

We have been selling this remote control for more than 12 years, so we know they last. We stand confidently behind our products in offering a 10 year warranty.

Returns are allowed for any purchases within 30 days of your order if you change your mind for a full refund, please contact our customer service team on contact@universalremotecontrols.com.au to request to return your order. The goods are required to be returned in a condition acceptable for resale unless they the goods are faulty. 

We have Universal Remote for the below Air Conditioner brands: 

Acson

Airwell

Carrier

Daikin

Delinghi 

Fujitsu

Gree

Haier

Hitachi

Kelvinator 

LG

Midea 

Mitsubishi 

Panasonic

Samsung

Teco

Toshiba 

York

 

You can click this link, then click the 3 dots on the right side and download the manual from there: Universal Remote Control

 

 

To restore to factory settings, press the "SET" + "WIND" button at the same time and hold for about 3 seconds. 

Please click this link, then click the 3 dots on the right side and download the remote codes from there: Air Conditioner Remote Codes

Yes, this remote control will work with all models. That includes both new and 30+ year old models. 

If in case that it's not compatible, you can return it for a refund within 60 days. 

We cannot guarantee that it will work with your unit if it didn't come with it's own remote, however, we have a 60 day money back guarantee. 

Could you please check that the following is true: 

  1. Pressing the power button on the remote turns the remote screen on.
  2. As per Method A, you held down the relevant button for up to two minutes whilst pointing the remote at your air conditioner.
  3. As per Method B, you held down the SET button for 10 seconds then waited whilst it scanned through the codes from 001 to 999 (as shown in the bottom right-hand corner of the remote screen).
  4. With the above two methods, the remote was pointed at the A/C during the setup process from within a few metres. 

This remote control will work with all models. That includes both new and 30+ year old models, guaranteed! 

 

  1. Please check that the remote's screen is working. 
  2. Please make sure that the battery's not flat.
  3. You point the remote at your A/C and hold down the SET button for 2 seconds and a code starts to flash in the bottom right hand corner of the screen.
  4. You used the TEMP+ or TEMP-to adjust to the first relevant code here for your Air Conditioner. (the A/C will respond if its compatible).
  5. You pressed OK when the A/C respond. (repeat the steps for the other codes if the remote does not control the A/C properly. 

Please check that when you press any button on the remote, the red light in the top left-hand corner flashes. If not, the remote may be faulty or the batteries may be flat. Also, please make sure that the remote is pointed at your device from within a few metres.

You can reach out to us at contact@universalremotecontrols.com.au and we'll be happy to help. 

 

We have them available for the below brands: 

Changhong

Foxtel Hisense

Hitachi 

LG 

Panasonic

Phillips

Samsung

Sharp

Sony 

Toshiba

 

Yes, this is designed to work with all Foxtel set top boxes. It doesn't require set-up and it works the same as the original. 

 

Yes, it's no setup required and works the same as original. It's designed to work with Foxtel and Austar set top boxes and operates all functions. Also, it includes 2 x AA batteries and free shipping!