Shipping Policy
Dispatch
All orders are dispatched from our warehouse in Thomastown, Victoria.
Orders placed before 11:00 am AEST on a business day (Monday to Friday, excluding Victorian public holidays) are dispatched the same day from our Victorian warehouse. Orders placed after 11:00 am, or on weekends and public holidays, are dispatched on the next business day.
Shipping Methods & Cost
Standard Shipping - $6.95
| Destination | Order Cut-off | Handling Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|---|
| Metro Melbourne | 11:00 am AEST Mon–Fri | 0–1 Business Day | 2–3 Business Days | 3–4 Business Days |
| Other Metro (AU) | 11:00 am AEST Mon–Fri | 0–1 Business Day | 2–5 Business Days | 3–6 Business Days |
| Regional Australia | 11:00 am AEST Mon–Fri | 0–1 Business Day | 4–9 Business Days | 4–10 Business Days |
Express Shipping - $11.95 AUD
| Destination | Order Cut-off | Handling Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|---|
| Metro Melbourne | 11:00 am AEST Mon–Fri | 0–1 Business Day | Next Business Day | 1–2 Business Days |
| Other Metro (AU) | 11:00 am AEST Mon–Fri | 0–1 Business Day | Next Business Day | 1–2 Business Days |
| Regional Australia | 11:00 am AEST Mon–Fri | 0–1 Business Day | 4–8 Business Days | 4–9 Business Days |
Delivery timeframes are estimates provided by Australia Post and begin from the date of dispatch, not the date of order. To check whether your postcode qualifies for next business day delivery, please visit the Australia Post Delivery Estimate tool at auspost.com.au.
Metro vs. Regional & Remote Areas
Next business day delivery via Express Shipping applies to most metropolitan postcodes in Australian capital cities. Deliveries to regional towns, rural postcodes, and remote or very remote areas typically take longer. We do not control Australia Post delivery schedules and cannot guarantee specific delivery dates for regional or remote locations.
Order Tracking
A tracking number is emailed to you on the day your order is dispatched. You can track your parcel at auspost.com.au/track.
Lost or Damaged Parcels
If your parcel has not arrived within 7 business days of dispatch, or arrives visibly damaged, please contact us at contact@universalremotecontrols.com.au within 14 days of your dispatch notification. We will lodge an investigation with Australia Post on your behalf. Where Australia Post confirms a parcel is lost, we will send a replacement at no charge or issue a full refund, at your choice.
Undeliverable Parcels
If a parcel cannot be delivered (for example, due to an incorrect address provided at checkout) and is returned to us, we will contact you to arrange redelivery. If you do not wish to proceed with redelivery, we will issue a refund for the product price only — original shipping fees are non-refundable.
We Ship to Australia Only
We currently ship to all Australian states and territories. We do not ship internationally. All orders are dispatched from our warehouse at:
36 Northgate Drive, Thomastown VIC 3074
Head Office:
11 Dundonald Avenue, Malvern East VIC 3145